Privacy Policy

Last updated: 1/12/2025

Privacy Policy

At The Leader’s Diagnostic, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our website or services.

We operate in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

The Leader’s Diagnostic is a trading name of:

Delicate Persuasion Limited
Manchester, United Kingdom
Email: hello@theleadersdiagnostic.com

We are the data controller responsible for handling your personal data.

What data we collect

We only collect information that is necessary to provide our services properly.

This includes:

Contact details – name and email address when you complete a form or download resources.
Usage information – limited anonymous website analytics to help improve performance and user experience.
Consent records – confirmation of your consent selections for privacy and communications.

We do not collect sensitive personal data or unnecessary information.

Why we collect your data

Your data is used solely for the purposes below:

To deliver requested resources
Such as providing a diagnostic download, booking information, or responding to direct enquiries.
To communicate with you
When you request a response or choose to receive updates from us.
To improve our website
Using anonymised analytics that help us understand how visitors interact with the site.
For legal compliance
Including maintaining consent records where required.

Marketing communications

You will only receive emails from us if you explicitly opt in.

When completing our forms:

Consent to receive marketing communications is entirely optional.
You can unsubscribe at any time by clicking the link in any email we send.

If you do not opt in, we will never use your email address for marketing purposes.

Cookies

Our website uses a small number of cookies to support:

Essential site functionality
Anonymous analytics (where consent is accepted)

You are given full control over your cookie preferences via our on-site consent banner.
Non-essential cookies are never activated without your permission.

Further details about cookie usage are available via your cookie preferences panel on our website.

Lawful basis for processing

We process your data under the lawful bases set out in UK GDPR:

Contractual necessity – to provide resources or services you request.
Consent – when you opt in to marketing or certain cookies.
Legitimate interests – for basic site analytics and service improvement, fully anonymised.

How we store your data

Your personal information is:

Stored securely
Accessed only by authorised personnel
Never sold or shared with third parties for marketing

We retain data only as long as necessary to fulfil its purpose or to meet legal requirements.

Your rights

Under UK GDPR, you have the right to:

Request access to your data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to certain processing
Request data portability

To exercise any of these rights, contact us at:

david@theleadersdiagnostic.com

We respond to all data requests within statutory time limits.

Third-party services

We use selected service providers that operate under GDPR-compliant agreements, including:

Website hosting
Email service providers
Analytics services (consent-based)

All third parties are contractually required to protect your data and operate to UK GDPR standards.

Data security

We have implemented appropriate technical and organisational measures to safeguard personal information and prevent unauthorised access, misuse, loss, or disclosure.

Changes to this policy

We may update this policy occasionally to reflect regulatory changes or improvements to our services. The latest version will always be available on this page.

Contact

If you have questions about this policy or your personal data:

Email: david@theleadersdiagnostic.com